Privacy Policy

Effective Date: August 3rd, 2024

At MindShiftMeta (“MSM,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you access our platform and services. We value transparency and want to ensure that you understand your rights and how we handle your data.
Whether you are a child, adult, parent, or partner, this policy applies to all users of MSM. By using the platform, you consent to the collection and use of your information as described herein.
If you have any questions or concerns about your privacy or this policy, please contact us at privacy@mindshiftmeta.com.

 

1. Information We Collect

We collect several types of information to provide and improve our services. This includes both personal and non-personal data.

a. Personal Information

We may collect personal information that can identify you, such as:

• Name
• Email Address
• Date of Birth
• Gender (optional)
• Billing Information (for payment)
• Wallet addresses (for blockchain transactions)
• Location Data (country or region)

b. Usage Data

We collect data on how our platform is accessed and used, including:

• IP address
• Browser type
• Device information
• Time and date of visits
• Pages visited
• Time spent on pages
• App integration data

c. Usage Data

We use cookies and similar technologies to track activity on MSM and store information. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use some portions of the service.

Types of Cookies We Use:

• Session Cookies
• Preference Cookies
• Security Cookies

2. How We Use Your Information

MSM uses the information collected for various purposes, including:

• To provide and maintain our services
• To improve and customize the user experience
• To process transactions and manage accounts
• To notify users about changes to our platform
• To monitor user activity to ensure compliance with our terms of use
• To offer customer support
• To ensure platform safety and security

3. Parental Controls

MSM offers Epic Games Parental Controls to help parents manage their children’s interactions and activities within the platform. Parents can control who their child interacts with, restrict access to certain content, and approve purchases.

Key Features Include:

• Social Permissions: Control chat settings, friend requests, and social interactions.
• Purchasing Settings: Require a PIN to authorize purchases.
• Age-Rating Restrictions: Restrict access to experiences or games based on age ratings.
• Account Connection Controls: Manage the use of third-party logins using MSM accounts.
• Cabinet Accounts: MSM will automatically set up cabinet accounts for younger players, restricting access to features like voice chat, friend requests, and mature content until parental consent is provided.

4. Children’s Privacy

We are especially committed to protecting children’s privacy. MSM does not knowingly collect personal information from children under the age of 13 without verified parental consent.

For Children Under 13:

• Parental consent is required before accessing certain features.
• Additional privacy-protective settings are in place.
• Parents can request deletion of their child’s data at any time by contacting us.

5. Account Security and Safety

We take security seriously and offer multiple layers of protection for user accounts:

• Two-Factor Authentication (2FA): You may enable 2FA for added account security.
• Password Protection: Strong passwords are recommended and password resets are supported.
• Activity Monitoring: We monitor user accounts for suspicious activities and send alerts for unusual login attempts.
• User Reporting and Appeals: Users can report inappropriate behavior or content. MSM investigates such reports and, if necessary, applies penalties, including account suspensions or bans. Users can appeal sanctions through our support team.

6. User-Generated Content and Conduct

Our platform allows users to create and share content. However, all user-generated content (UGC) must comply with MSM’s community standards.

• Content Filtering: Automated and manual filtering systems help prevent inappropriate language, phishing attempts, and offensive content from being shared.
• Reporting Misconduct: Users can report misconduct, and our team will review and take appropriate action.
• Sanctions and Appeals: If a user is found violating community standards, they may face sanctions such as content removal, suspension, or account termination.

7. Payments and Transactions

MSM supports crypto and traditional payment methods for purchases, including NFTs and in-game currency ($MLink and M-Coin). To ensure security:

• PIN-Enabled Purchases: Parents can require a PIN for transactions involving real money.
• Refunds and Disputes: MSM follows a clear refund policy. Users may contact customer support to resolve payment-related issues.
• Wallet Integration: Blockchain wallets used for transactions are securely linked to your account, but MSM does not store private keys.

8. Data Sharing and Third-Party Integrations

We work with third-party service providers to deliver a seamless experience. These providers may require access to your personal data to perform their services.

• Account Integrity and Security Providers: We use services like identity verification and fraud prevention tools.
• Payment Processors: To handle transactions, we work with payment providers and crypto payment gateways.
• Analytics Services: We use tools to analyze user activity and improve our services.
• Social Media Integration: Users can link social media accounts for easier login, but doing so shares data with those platforms under their respective privacy policies.

9. Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer required, we will delete it or anonymize it.

• Inactivity Deletion: Accounts inactive for over two years will have their personal data deleted unless otherwise required by law.
• Data Deletion Requests: Users may request deletion of their personal data by contacting privacy@mindshiftmeta.com. Upon verification, we will proceed with the deletion.

10. International Data Transfers

MSM operates globally, and your data may be transferred to, and maintained on, servers located outside your state, province, or country. We take steps to ensure that your data is treated securely, and we use appropriate safeguards for cross-border transfers, including reliance on standard contractual clauses for transfers outside the European Economic Area (EEA).

11. Security Measures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We employ:

• Encryption: Data is encrypted during transmission.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Regular Audits: We regularly audit our systems for vulnerabilities.

12. User Rights and Data Access

Depending on your jurisdiction, you may have certain rights regarding your personal data:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectify: Request correction of incorrect or incomplete data.
• Right to Erase: Request the deletion of your personal data.
• Right to Data Portability: Request your data in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us at privacy@mindshiftmeta.com.

13. Playtime and Activity Reports

Parents can sign up for playtime tracking reports for their child’s activity on MSM. These reports provide details on the time spent on the platform, games played, and other key metrics.

14. Advertising and Marketing

We may use collected data to market MSM services and offer promotions. This includes using your data for advertising purposes with third-party advertising networks. However, we do not target children under 13 with behavioral advertising.

• Opt-Out of Marketing: Users may opt out of marketing communications by adjusting their account settings or contacting customer support.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When changes are made, we will notify users through a prominent notice on the platform or via email before changes take effect. We encourage you to review the policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

     Email: privacy@mindshiftmeta.com

Write to us at:

     MindShiftMeta

     Attn: MindShiftMeta Privacy Manager

     Address: 9500 Ray White Road, Suite #200, Fort Worth, TX 76244